2011-06-27 09:33:19 UTC
I went to this surgery with concerns over my wisdom teeth and was told
that all four of them needed to come out. Because of the high price
($600 per tooth!!!!!) I opted to just have the one that most bugging
me removed for the time being.
In general I found them unfriendly, impersonal and also experienced
one instance where the receptionist was very rude to my mother who had
called to check on my progress during the procedure.
However, the BIGGEST issue I had with them was over payment. They have
a clear sign at reception stating that no patient will be allowed to
leave without settling all bills and that they do not offer credit -
everything has to be paid in full on the day. I'd already paid $80 the
first time I'd gone for the original check-up, and then paid the $600
for the wisdom tooth extraction on the day of the procedure. One week
later, as I understand all patients are required to do, I had to
return to the clinic so the dentist could check that there was no
infection etc. I did, and it took all of 10 minutes, no instruments
were used and there were no issues. I left that day, I was farewelled
as I walked out the door, and as far as I was aware all bills were
settled and I hadn't been informed otherwise. Not long afterward I
moved flats and didn't think twice about the clinic again.
It wasn't until I applied for an overdraft on my student bank account,
as I needed to pay for travel and accommodation for summer school
study, that I was turned down due to my 'bad credit rating'. I
investigated further and it appeared I had a five-year bad credit
rating next to my name due to an $80 outstanding bill with Newtown
Dental Surgery. I called to find out what the bill was and discovered
it was for the 10min check-up following the procedure. The clinic had
apparently sent the bill to my previous home address twice, but other
than that they'd done nothing to contact me (my mobile phone number is
still the same so if they'd called that just once I wouldn't be in
this situation) before lodging it with the credit rating agency.
After many tears and disagreements I still have a lack of
clarification on how the whole situation had been able to occur (after
speaking to both the receptionist and the dentist - who is also the
owner of the clinic).
It's ludicrous to imagine that I would be willing to paying $80, then
$600 but that I'd "refuse" (according to the credit agency) to pay the
outstanding $80. If I was trying to scam them, you'd think I'd have
refused to pay the whole lot.
So, in the end I'm stuck with a five year bad credit rating that
cannot be reversed. This is someone who has never had debt in her
life, has never owned a credit card in her life, and has worked very
hard to avoid everything from loans to hire purchases. This will
affect my house buying plans and my future - as I will have to wait
until the five year period is up.
Since then I have changed dentists (Symes de Silva is amazing and
highly recommended) and have sought two separate opinions on my wisdom
teeth - both said that they do not need to be removed and that the
extracted one probably didn't need to be either. I'm just glad I
didn't get all four taken out by Newtown Dental Surgery. What a